Terms & Conditions

TERMS AND CONDITIONS OF THE POCAANDPOCA.COM ONLINE STORE

1. GENERAL PROVISIONS AND COMPANY DETAILS

  1. These Terms and Conditions specify the rules and conditions for using the online store located at pocaandpoca.com (hereinafter referred to as the "Store"), as well as the rules and procedures for concluding and terminating distance sales contracts.
  2. The owner and Seller operating the Store is:
    • Company Name: KONCEPT SZWALNIA Sp. z o.o.
    • Registered Office Address: ul. Jana Kochanowskiego 30B, 33-100 Tarnów, Poland
    • NIP (Tax ID): 9930679752 | REGON: 387642365
    • KRS: 0000872418
    • Contact E-mail: shop@pocaandpoca.com
    • Phone: +48 533 186 706
  3. All goods offered in the Store are shipped directly from the territory of the Republic of Poland.
  4. Using the Store requires the User's end device and ICT system to meet standard technical requirements (Internet access, an active e-mail address, and a standard web browser).

2. TERMS OF USE OF THE STORE

  1. By placing an order in the Store, the Customer declares that they have full legal capacity (are of legal age). Persons without full legal capacity may use the Store only with the consent and under the supervision of a parent or legal guardian.
  2. The Customer is obliged to use the Store in accordance with its intended purpose, applicable law, and good practices.
  3. It is prohibited to place speculative, false, or fraudulent orders.
  4. The Customer is obliged to provide true, accurate, and complete personal and address data necessary for order fulfillment.
  5. The content of the Store (including the brand name, designs, texts, layout, graphic design, photos, and the POCA & POCA logo) is the property of the Seller and is protected by copyright law. Copying or using these materials without the written consent of the Seller is prohibited.

3. PRICES, PAYMENTS, CUSTOMS DUTIES, AND TAXES

  1. All prices listed on the Store's website are gross prices (including VAT) and are expressed in the currency selected by the Customer or assigned to their location (e.g., PLN, EUR, USD, AED).
  2. Price transparency, customs duties, and import taxes:
    • All goods are sold and shipped directly from Poland.
    • Product prices visible on the Store's website at the time of placing the order are final prices.
    • For orders delivered to countries outside the European Union (where customs duties and import taxes may apply), all customs duties and taxes are included in the order price and paid directly by the Seller.
    • The Customer does not incur any additional customs or tax costs upon receiving the shipment.
  3. The Seller provides the following payment methods through secure payment providers:
    • Credit/debit card payments (Visa, Mastercard, American Express, and others),
    • Fast online transfers / mobile payments (e.g., BLIK, PayU, PayPal).
  4. The Customer's payment data is transmitted directly to the payment operator via an encrypted connection (SSL). The Seller does not store payment card details.

4. PLACING AND FULFILLMENT OF ORDERS AND DELIVERY

  1. Orders can be placed via the Store's website 24 hours a day, 7 days a week.
  2. The sales contract is concluded upon receipt by the Customer of an e-mail confirming the acceptance of the order for fulfillment by the Seller.
  3. All products ordered in the Store are intended for private and domestic use only. Purchased goods are not intended for resale without a separate commercial agreement with the Seller.
  4. Goods are shipped from a warehouse in Poland via reputable courier companies (e.g., DHL, DPD, InPost).
  5. Order fulfillment time (processing + delivery) is provided in the order summary and usually ranges from 3 to 5 business days, depending on the destination country.

5. RIGHT OF WITHDRAWAL FROM THE CONTRACT (RETURNS)

  1. A Customer who is a Consumer (or a natural person concluding a contract not directly related to their business or professional activity) has the right to withdraw from the sales contract without giving any reason within 30 days from the date of taking possession of the goods.
  2. Method of submitting a return:
    • Via Customer Panel (recommended): A logged-in Customer can request a return directly in the Customer Panel on the Store's website by navigating to their orders, selecting the "Return" option for the given order, and following the on-screen instructions.
    • Other forms of notice: The Customer may also submit a declaration of withdrawal from the contract by sending an unequivocal statement via e-mail to: shop@pocaandpoca.com.
  3. Methods of dispatching returned goods:

When submitting a return request in the Customer Panel, the Customer can choose between two methods for returning the goods:

    • Self-shipment: The Customer dispatches the package at their own expense and via a carrier of their choice to the Seller's warehouse address in Poland:

KONCEPT SZWALNIA Sp. z o.o.

Street Jana Kochanowskiego 30B

33-100 Tarnow, Poland

Contact person: Adrianna Ciurej

Phone: +48 533 186 706

    • Store-generated shipment (Waybill): The Customer may opt to use a shipping label/waybill generated and provided by the Seller.
      • The cost of generating the return label will be specified in the Customer Panel prior to confirming the return and will be deducted from the refund amount due to the Customer.
      • If this option is selected, the Customer is required to hand over and dispatch the packed shipment at the nearest drop-off point of the designated courier company.
  1. Deadline for returning goods: The Customer is obliged to send back or hand over the goods immediately, and in any case no later than 14 days from the day on which they informed the Seller of their withdrawal from the contract.
  2. Refund settlement:
    • The Seller will refund the payment using the same payment method used by the Customer, unless the Customer has expressly agreed otherwise.
    • In the event that the Customer uses a return label generated by the Store, the refund amount will be reduced by the fee for this shipping label.
    • The Seller will issue the refund promptly, no later than within 14 days from the date of physical receipt of the package at the warehouse in Poland and successful verification of the returned goods' condition.
  3. Returned goods must be in an unchanged state (showing no signs of use beyond what is necessary to establish the nature, characteristics, and functioning of the item, complete with all tags).

6. COMPLAINTS AND WARRANTY (CONFORMITY OF GOODS WITH THE CONTRACT)

  1. The Seller is obliged to deliver goods in conformity with the contract to the Customer.
  2. In the event of a product defect or non-conformity with the contract, the Customer has the right to submit a complaint.
  3. Complaints can be submitted electronically to the e-mail address: shop@pocaandpoca.com.
  4. In the complaint, it is recommended to provide: a description of the defect, the date it was discovered, the order number, photos or video recordings, and the Customer's request (repair, replacement, price reduction, or withdrawal from the contract).
  5. The Seller will review the complaint and respond to it within 14 days from the date of its receipt.

7. PERSONAL DATA PROTECTION

The rules for collecting, processing, and protecting the personal data of Users and Customers of the Store are defined in the Privacy Policy, available on the Store's website.

8. GOVERNING LAW AND DISPUTE RESOLUTION

  1. Sales contracts concluded through the Store and any disputes arising from them are governed by Polish law and interpreted in accordance with the laws of the Republic of Poland and the European Union.
  2. In the case of disputes with Consumers residing in the European Union, the Consumer has the right to use out-of-court complaint handling and redress procedures.
  3. The court competent to resolve disputes with entities that are not consumers is the court having jurisdiction over the Seller's registered office in Poland.

9. FINAL PROVISIONS

  1. The Seller reserves the right to amend these Terms and Conditions for important reasons (e.g., changes in legal regulations, changes in payment or delivery methods).
  2. For orders placed prior to the entry into force of amendments to these Terms and Conditions, the provisions of the Terms and Conditions in effect at the time of placing the order shall apply.
  3. These Terms and Conditions shall enter into force on September 1, 2026.